Refund Policy

This Refund Policy applies to ClipBee, operated by Insta App SRL, Romania, and forms part of our Terms of Service. It describes our refund policy.

1. Eligibility

For a new purchase of ClipBee lifetime access made directly through our website, you may request a full refund of that purchase price within 60 calendar days of purchase, subject to the following conditions:

• The 60-day period starts on the purchase date, not your first login. Submit your request before that period expires.
• If you have used more than 50% of the credits initially issued with the purchase, you are not eligible for a refund. Exactly 50% usage does not, by itself, disqualify you.
• We verify the purchase and credit usage before issuing a refund and may ask for information reasonably needed to identify the payment or investigate suspected fraud.

After 60 days, or if these conditions are not met, a refund is not available unless we expressly agree otherwise. Separate credit top-ups are covered only if their purchase terms expressly include a refund offer.

2. How the 50% Credit Limit Works

We compare credits consumed against the credits initially issued with the purchase being refunded, including any welcome or promotional credits included in that purchase. For example, if your purchase initially includes 1,500 credits, using more than 750 makes you ineligible for a refund.

Usage includes credits deducted for generation, editing, enhancement, and other credit-consuming operations. Deductions reversed for a verified failed operation do not count. Later credit refreshes, separate top-ups, and credits from other purchases do not increase the initial allowance or reset usage for refund eligibility. We use our transaction and usage records, subject to correction of errors; you may ask support to review an incorrect calculation.

Stop using credits associated with the purchase once you request a refund. Further use before the refund is issued counts toward the limit and may make your request ineligible.

3. How to Request a Refund

4. Refund Timing

For an eligible request, we send the refund to your original payment method within 48 hours of the first reply from a member of our staff. An automated acknowledgment is not a staff reply. Include enough purchase information for us to identify your payment.

The 48-hour period covers our submission of the refund to the payment provider. Your bank, card issuer, or payment provider may need additional time to display the funds; that settlement time is outside our control. If the original method cannot accept a refund, we will work with you and the payment provider on a lawful alternative. Any shorter statutory deadline takes priority, and a legal refund deadline does not wait for a staff reply.

5. What Happens After a Refund

• Access, credits, bonuses, and licenses to use the Service associated with the refunded purchase end. Separate purchases are unaffected unless they depend on the refunded plan.
• Rights already granted for lawfully downloaded outputs continue under the Terms of Service.
• Account and payment records are handled under our Privacy Policy and applicable legal retention requirements.

6. Resellers and Payment Disputes

Please contact support so we can try to resolve payment problems promptly. We may temporarily restrict access associated with a disputed payment where reasonably necessary to investigate fraud or prevent duplicate reimbursement. Nothing in this policy removes your right to raise a legitimate payment dispute, contact your payment provider, or seek a legal remedy.

7. Mandatory Consumer Rights

Consumers may have a statutory right to withdraw from an online purchase, generally within 14 days, subject to applicable exceptions. For digital content supplied immediately, any loss of that right requires the legally required express consent, acknowledgment, and confirmation. For services, beginning performance alone does not automatically remove the right; any deduction for services already supplied or loss of the right depends on the applicable legal conditions. Accepting this policy or using more than 50% of your credits does not, by itself, waive statutory rights.

8. Changes to This Policy

We reserve the right to update this Refund Policy and our Terms of Service at any time for valid legal, security, technical, or operational reasons, including changes in third-party providers or their prices. We will publish revisions on the relevant page and update the "Last Updated" date. Changes apply to new purchases from their stated effective date, or the date of posting if none is stated.

The voluntary refund guarantee applicable when you purchased continues to govern that purchase; a later update does not retroactively remove an existing refund right. Material changes for existing users remain subject to any legally required advance notice, consent, and remedies. Model credit costs may change prospectively under Sections 3.4 and 10 of the Terms of Service. Mandatory consumer rights remain unaffected.